Refund policy

When you get a refund

• The product is out of stock or our supplier fails to deliver it — refunded automatically.
• We cannot complete delivery within the delivery time stated on the product — you may ask for a full refund.
• The product does not work on delivery and we cannot fix or replace it — full refund.
• An FW (full warranty) plan stops working during its term and we cannot replace it — refund of the unused part.
• You were charged twice for the same order — the extra payment is refunded.

When a refund is not possible

• The product was delivered and works, and you changed your mind. Digital goods cannot be returned once delivered.
• A code or gift card has been revealed or redeemed.
• You gave a wrong email, username or ID and the product was delivered to it.
• An NW plan stopped working after you confirmed it worked.
• The account was changed against our terms (password, email or settings).

How refunds are paid

Refunds go to your Ethio Viral wallet straight away, so you can buy something else immediately. If you prefer your money back to the original payment method, ask support; we return it to the same telebirr, bank account or crypto wallet you paid from, normally within 3 business days.

How to ask

Send your order reference (for example #7K3QNP) and a short description or screenshot to support. We reply within 24 hours.

Contact

Ethio Viral (Viral4All) · Addis Ababa, Ethiopia
Email: support@ethio-viral.com · Telegram: @muay011